Business owners want every customer to be happy.
While a 95 percent satisfaction rate is OK for most, Target Roofing & Sheet Metal strives for 100 percent. Anything less is unacceptable, and our team certainly is aware of those lofty expectations.
And apparently, so are our customers.
In its March 2019 issue, Florida Community Association Journal named Target Roofing as a platinum winner in its sixth annual Readers’ Choice Awards, which recognize positive and productive contributions by community association service providers across Florida. More than 500 service providers were nominated this year, including property managers, banks, engineering companies, law firms, insurance companies, general contractors and other businesses.
At Target Roofing, we are confident in our craftsmanship, equipment and materials. Our strategy to achieve customer satisfaction is simple – don’t wait until a project is complete before communicating with a client.
Here is our five-step process to ensure customer satisfaction:
- We conduct on-site evaluations and proposals to align expectations.
- We develop and deliver a full scope of work that outlines every step and projected costs.
- We schedule pre-job conferences to address any questions or concerns.
- We provide timely status reports and an online customer portal to chart progress.
- We give peace of mind by guaranteeing our workmanship and materials.
We are proud of our A+ rating from the Better Business Bureau. We are proud to be certified as a Silver Star Contractor by CertainTeed. We are proud to win a Readers’ Choice Award from the Florida Community Association.
Most importantly, we are proud every time we hear customer feedback, which oftentimes these days is online. Roofing is an industry that relies heavily on referrals, so it’s incredibly gratifying when your Facebook reviews feature comments like these:
“The best commercial roofers in the area. Highly recommend!”
“Amazing company for your commercial roofing needs.”
“Wonderful business with hard-working employees.”
“They are fairly priced, dependable and do awesome work.”
For more information, call Target Roofing at 239-332-5707 or email email@example.com.